These are some of our most common questions and concerns. If you have a question or need more information, please contact us directly or call us at 1-800-427-8969.
What do I need to have done before I can have propane service?
You need to have a 3/4″ in diameter black iron pipe stubbed out of your home/building that is 18″ above ground and stubbed out 3″. (This is usually done by a licensed and insured heating or plumbing contractor). Or, we can adapt to a 1″ diameter black iron pipe if you think you may convert to Natural Gas in the future. If you are building a new home, the propane tank will come after the home has electric service and all propane appliances have been installed.
What size propane tank do I need?
For home heating, we recommend a 475 or 500 gallon propane tank and for commercial, agricultural, autogas, fill station, or church usage, we recommend a 1,000 gallon size propane tank. We also have smaller tanks available for uses such as water heaters, dryers, and barn heat, etc.
What if my appliance is set up to use Natural Gas?
Our Service Technicians are trained to convert appliances set up for Natural Gas to Propane. Please contact us for more information or to schedule an appointment.
What are my payment options?
Based on a credit report, you may pay your bill within 30 days from the date of delivery with a check, money order, cash, Visa, MasterCard, or you may choose to be on our Budget Plan. Our Budget Plan starts in June and ends the following year in May.
Each customer pays a different amount per month based on previous and projected usage, so please contact our office to see what is best for you. Or, if the account is set up as Cash-In-Advance, we do require the payment to be on the account prior to dispatching the propane delivery request.
What if I need help with paying for a propane delivery?
There are numerous agencies in the area that may be able to offer payment assistance. We have created a list of agencies and organizations within western Michigan which may be able to help with a previous or upcoming delivery.
The State of Michigan also has a website which provides information on the Home Heating Credit, State Energy Relief, and Weatherization programs. You may also visit www.heatingmyhome.org for additional agency information within Michigan.
How do I know when I need more propane?
There is a gauge on the top of the tank under the lid which shows the percent of propane remaining in the tank. If you are on our Automatic-Fill program, we use a Degree-Day system which allows us to forecast when to make a delivery. Our Delivery Representatives generally come to refill the tank when the gauge reads between 20%-30% full. Or, you may choose to have the tank filled on a Will-Call basis, meaning you monitor the tank level and call us when the gauge reads between 20%-30% full. You may also place an order online.
What if I suspect a propane leak?
You will definitely know if a propane tank is leaking by the pungent, “rotten-egg” smell of propane. (An odorant is added to propane for safety). If you think a propane tank may be leaking:
- Put out all smoking materials and any other open flames
- Do not operate any appliances, switches, or thermostats
- Get everyone outside and away from gas equipment
- Shut off the gas supply using the shutoff valve at the tank or cylinder (turn clockwise to the right)
- Call us: 1-800-427-8969 (we have 24-hour Emergency Service) – use your neighbor’s phone if gas smell is in the house
- Stay outside and leave the gas off until the leak has been found and fixed.
Do you offer Pre-Buy or Price-Cap Options?
Yes we do! Each year in June we offer Pre-Buy and Price-Cap options for our customers with a 475 gallon or larger tank using more than 500 gallons of propane per heating season (September-April). The Pre-Buy program allows you to purchase at least 500 gallons of propane each year before June 30th at a very competitive price, whereas the Price-Cap program allows you to pay a Membership Fee to “cap” your price of propane for the current heating season. Please visit our Pricing Programs page for additional information or contact us today.
How many gallons of propane are in my tank?
If you know the size of your tank (generally 57, 120, 200, 250, 325, 475, 500, or 1000 gallon), you may take the percent reading on the gauge and multiply it by the tank size. For example: If a 500 gallon propane tank’s gauge reads 25%, there is approximately 125 gallons of propane remaining in the tank (500 x .25 = 125).
Please keep in mind the gauges can vary 5- 10% due to the temperature (i.e. if it is hot outside or if the tank is in the sun, the gauge will read higher than if it is cold outside).
Where can I set my propane tank?
Do you service campgrounds like Sandy Pines, Triponds, or Hidden Ridge RV Resort?
Yes! We provide propane tanks for guests within Sandy Pines and Triponds so they may enjoy the warm comforts and reliability of propane while camping. Guests within Hidden Ridge RV Resort can rest easy leaving their motorhomes connected while receiving on-site propane refills throughout the season. Please contact us for more information and current pricing.