Frequently Asked Questions
"What do I need to have done before I can have service?"
You need to have a 3/4" in diameter black pipe stubbed out of your home/building that is 18" above ground and stubbed out 3". (This is usually done by a licensed and insured heating contractor). Or, we can adapt to a 1" diameter black pipe if you think you may convert to Natural Gas in the future. If you are building a new home, the propane tank will come after the furnace and all appliances that will use propane are installed.
"What size tank do I need?"
For home heating we recommend a 475 gallon tank and for commercial, farm, or church usage we recommend a 1,000 gallon size tank. We also have smaller tanks available for uses such as water heaters, dryers, and barn heat, etc.
"What if my appliance is setup to use Natural Gas?"
Our Service Technicians are trained to convert appliances setup for Natural Gas to Propane.
"How much does propane cost?"
Propane costs vary just like gasoline and natural gas. We are always very competitively priced, so give our office a call to check the current price per gallon. You can also visit the Average Propane Prices in Michigan from the Public Service Commission webpage to see how our prices compare to the average propane prices in Michigan.
"What are my payment options?"
Based on a credit report, you may pay your bill within 30 days from the date of delivery with a check, money order, cash, Visa, MasterCard, or you may choose to be on our Budget Plan. Our Budget Plan starts in June and ends the following year in May. Each customer pays a different amount per month based on previous and projected usage, so please call our office to see what is best for you. Or, if the account is setup as Cash-In-Advance, we do require the payment to be on the account prior to dispatching the propane delivery order.
"What if I need help with paying for a propane delivery?"
There are numerous agencies in the area that may be able to offer payment assistance. We have created a list here of agencies and organizations within western Michigan which may be able to help with a previous or upcoming delivery. The State of Michigan also has a website which provides information on the Home Heating Credit, State Energy Relief, and Weatherization programs.
"How do I know when I need more propane?"
There is a gauge on the top of the tank under the lid which shows the percent of propane remaining in the tank. If you are on our Automatic-Fill program, we use a Degree-Day system which allows us to forecast when to make a delivery. Our Service Technicians generally come to refill your tank when the gauge reads between 20%-30% full. Or, you may choose to have your tank filled on a Will-Call basis, meaning you monitor the tank and call us when the gauge reads between 20%-30% full. You may also PLACE AN ORDER online.
"What if I suspect a leak?"
You will definitely know if your tank is leaking by the pungent, "rotten-egg" smell of propane. (An odorant is added to propane just for safety reasons). If you think your tank may be leaking:
- Put out all smoking materials and any other open flames
- Do not operate any appliances, switches, or thermostats
- Get everyone outside and away from gas equipment
- Shut off the gas supply using the shutoff valve at the tank or cylinder (turn clockwise to the right)
- Call us: 1-800-427-8969 (we have 24-hour Emergency Service) - use your neighbor's phone if gas smell is in the house
- Stay outside and leave the gas off until the leak has been found and fixed.
"Do you offer Pre-Buy or Price-Cap options?"
Yes we do! Each year in June we offer Pre-Buy and Price-Cap options for our customers using more than 500 gallons of propane per heating season (September-April). The Pre-Buy program allows you to purchase at least 500 gallons of propane before June 30th of the current year at a very competitive price, whereas the Price-Cap program allows you to pay a Membership Fee to "cap" your price of propane for the current heating season.
"How many gallons of propane are in my tank?"
If you know the size of your tank (generally 200, 475, 500, or 1000 gallons), you may take the percent reading on the gauge and multiply it by the tank size. Example: Your 500 gallon propane tank's gauge reads 25%, you have approximately 125 gallons of propane remaining in the tank (500 x .25 = 125). Please keep in mind the gauges can vary 5- 10% due to the temperature (i.e. if it is hot outside or if the tank is in the sun, the gauge will read higher than if it is cold outside).
"Where can I set my propane tank?"
Below is a general guideline of where tanks of various sizes can be placed. Please be sure to contact us for specific tank placement information.